DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  CRM | Security | SOA | Web Services

DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  CRM | Security | SOA | Web Services

WHITE PAPER - This paper introduces the new BPMN standard, illustrating how it is used to model business processes and Web services.
Posted: July 10, 2008 | Published: July 26, 2005


Topics:  Business Process Management | Business Processes | Security | Web Services | XML

WHITE PAPER - This white paper addresses five of the foremost change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: July 10, 2008 | Published: March 1, 2008


Topics:  Change Management | ITIL | Lotus Notes | Six Sigma | SLA | SOA | TCO | Web Services

WHITE PAPER - This paper explores the evolution of Enterprise Architecture and its support for successful Enterprise Planning and also examines how Telelogic System Architect® addresses the current and future requirements of EA activities.
Posted: July 10, 2008 | Published: February 1, 2008


Topics:  Access Control | Business Process Management | Collaboration | Enterprise Architectures | IT Infrastructure | SOA | Web Services

PRODUCT LITERATURE - SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization.
Posted: July 3, 2008 | Published: July 1, 2008


Topics:  CRM | Customer Service | ERP | Marketing | Sales Force Automation | Web Services

CASE STUDY - After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
Posted: July 2, 2008 | Published: June 25, 2006


Topics:  Call Center Management | Customer Satisfaction | Remote Support Services | Web Services

WHITE PAPER - This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.
Posted: June 30, 2008 | Published: June 1, 2008


Topics:  Business Process Management | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Web Services

WEBCAST - CA solutions can help reduce costs, facilitate new business opportunities, enable regulatory compliance, and mitigate security risks associated with users and their access to resources and applications.
Posted: June 27, 2008 | Premiered: March 20, 2008


Topics:  Application Infrastructure | Applications Management | Quality Control | SOA | Software Quality Assurance | Web Services

WHITE PAPER - The paper will explain the loop holes in Web 2.0 & vulnerabilities that the users should be aware of while working in the new internet platform, also try to cover up details on what the security companies should concentrate with regard to Web 2.0.
Posted: June 27, 2008 | Published: January 1, 2003


Topics:  Security | Vulnerability Management | Web Services

WHITE PAPER - This article looks at the different types of changes which lead to different versions of web service artifacts, viz the service definition (WSDL) and the service implementation.
Posted: June 27, 2008 | Published: January 1, 2007


Topics:  Application Life-Cycle Management | Business Intelligence | Change Management | Software Configuration Management | Web Services

WHITE PAPER - This paper tries to bring out some of the common design strategies that have an impact on the scalability of the resulting architecture, also it specifically tries to bring out some strategies that may have a negative impact.
Posted: June 27, 2008 | Published: January 1, 2007


Topics:  Application Server Software | Business Intelligence | Business Process Management | Design Verification | Web Services

PODCAST - In this Podcast, independent SAP analyst Jon Reed will discuss SAP trends and their effect on consultants, tips for honing your business strategy and consulting best practices.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Best Practices | IT Consulting Services | Market Trends | SAP (Product) | SOA | Strategic Planning | Web Services

WHITE PAPER - This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance.
Posted: June 25, 2008 | Published: January 1, 2007


Topics:  Application Infrastructure | Application Life-Cycle Management | Application Performance Management | High Availability | Quality Control | SOA | Software Quality Assurance | Web Services

PRODUCT OVERVIEW - This white paper explores a J2EE and Web services platform that offers a high performance transaction engine, facilitating the simple development, integration and management of diverse SOA applications.
Posted: June 19, 2008 | Published: June 19, 2008


Topics:  Application Deployment | Application Development | Application Life-Cycle Management | Java | Rapid Application Development | SOA | Web Services | Web Services Management