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	WebEx at a Glance sponsored by WebEx Communications, Inc. SOFTWARE DEMO - WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction. Posted: October 12, 2006 \| Published: October 1, 2006 Topics: Application Deployment \| Collaborative Applications Software \| Customer Interaction Services \| Customer Service Best Practices \| Customer Support Software \| Desktop Management \| Sales Force Automation

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Special Report

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM

Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

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