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	5 Ways to Improve Customer Service in A Down Economy sponsored by OpenSpan PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective. Posted: September 19, 2008 \| Premiered: September 18, 2008 Topics: Call Center Management \| Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Satisfaction

	Essential Email Reporting Made Easy sponsored by Sirana Software WEBCAST - View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization. Posted: August 28, 2008 \| Premiered: August 28, 2008 Topics: CRM Services \| CRM Software \| Customer Data Management Software \| Customer Satisfaction \| Data Center Management \| Organization Change Management \| Professional Services Industries

	5 Ways to Improve Customer Service in a Down Economy sponsored by OpenSpan WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner. Posted: July 31, 2008 \| Premiered: August 13, 2008 Topics: CRM \| CRM Services \| Customer Service \| Customer Service Best Practices \| IT Departments \| IT Service Centers \| Service Level Management \| SLA

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Parature Customer Service™ Software
sponsored by Parature, Inc.

Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.

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