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	Supercharging Site Performance for Unmatched Holiday Success sponsored by Akamai Technologies WEBCAST - This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning. Posted: June 19, 2008 \| Premiered: March 19, 2008 Topics: Customer Data Management \| Customer Loyalty \| Customer Service Best Practices \| Customer Support Software \| User Experience

	Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. Posted: October 10, 2006 \| Premiered: October 18, 2006 Topics: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff

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