PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | IT Service Management | ITIL | Service Level Management | Systems Management

WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | ITIL | Service Level Management | SLA | SLA Management Services

WEBCAST - View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Best Practices | Business Intelligence | Campaign Management | CRM | Customer Service | Lead Generation | Productivity | Sales | Sales Representatives

PODCAST - This podcast explains about how 3marketeers are using various technologies to serve their customer better.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Customer Service

PODCAST - This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Service | Data Center Management | Security | VPN

PODCAST - Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
Posted: September 18, 2008 | Premiered: September 18, 2008


Topics:  Best Practices | Configuration Management | CRM | Customer Service | Oracle (Product) | Project Management

WEBCAST - The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
Posted: September 15, 2008 | Premiered: March 15, 2008


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Customer Support Software | ERP | Internet

WEBCAST - In today's global economy, businesses are finding an increasing need for multi-enterprise supply chains, or business networks, to be focused on process integration and collaboration.
Posted: September 9, 2008 | Premiered: September 18, 2008


Topics:  Best Practices | Business Integration | Business Intelligence | Collaboration | Competition | Customer Service | Global Economy | Globalization | Partnerships | Supplier Relationship Management | Value Chains

WEBCAST - This webcast describes about EMC Captiva and eCopy Distributed Capture Solution, using this, improve their business processes, provide better customer service and responsiveness, and reduce costs and delays in moving paper between sites.
Posted: August 28, 2008 | Premiered: August 27, 2008


Topics:  Business Process Management | Cost Benefit Analysis | Customer Service | Document Management | Document Management Software | Indexing (Information Management) | Remote Access Protocols | Scanners

VIDEOCAST - This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: August 12, 2008 | Premiered: August 13, 2008


Topics:  Business Intelligence | Collaboration | Customer Service | Dashboards | ERP | Portal Applications Software | Portals | WebSphere

WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: July 31, 2008 | Premiered: August 13, 2008


Topics:  CRM | CRM Services | Customer Service | Customer Service Best Practices | IT Departments | IT Service Centers | Service Level Management | SLA

VIDEOCAST - In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: June 26, 2008 | Premiered: June 19, 2008


Topics:  Contact Centers | CRM | Customer Service | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Systems

WEBCAST - In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.
Posted: May 13, 2008 | Premiered: May 1, 2008


Topics:  Business Process Automation | Customer Service | Data Integration | Data Management Software | Data Storage | Data Warehouse Software | ETL (Software) | IT Spending | Project Management | Regulatory Compliance

PODCAST - In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade.
Posted: April 21, 2008 | Premiered: April 21, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Service | Database Management | Database Performance Management | Databases | Oracle (Product)

PODCAST - Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
Posted: April 16, 2008 | Premiered: April 16, 2008


Topics:  Customer Service | ITIL | Oracle (Product)