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	Giving ETL processes a makeover: Optimization tips and tricks sponsored by Syncsort WEBCAST - In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget. Posted: July 10, 2008 \| Premiered: July 16, 2008 Topics: Applications Management \| Business Intelligence \| Customer Support Software \| Data Integration \| Data Management \| Data Management Software \| Database Management \| Databases \| ETL (Software)

	How to Provide World-Class Customer Service in Small and Midsized Businesses sponsored by Cisco Systems, Inc. WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers. Posted: February 22, 2008 \| Premiered: February 21, 2008 Topics: CRM \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Self-Service \| Customer Service Best Practices \| Customer Support Software \| Customers

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Special Report

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.

Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.

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