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	Responding to Changing User Requirements with Integrated Tools sponsored by FrontRange Solutions Inc WEBCAST - View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms. Posted: October 24, 2008 \| Premiered: July 1, 2008 Topics: Application Deployment \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Infrastructure \| Patch Management \| Policy-Based Network Management \| Policy-Based Network Management Software \| Remote Control Software \| Web-Based Self-Service

	Mentor Graphics Video Testimonial sponsored by InQuira Inc VIDEOCAST - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds. Posted: October 20, 2008 \| Premiered: October 18, 2008 Topics: Customer Service \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Productivity \| Technical Support Staff

	Simplifying Virtualized Desktop Infrastructure (VDI) Management: Addressing critical issues to improve user productivity sponsored by triCerat Inc. VIDEO - This videocast, filmed at VMworld 2008, brings you to the forefront of virtual desktop infrastructure (VDI) developments. Learn about approaches that can ease the strain of an increased amount of windows profiles and helpdesk calls. Posted: September 25, 2008 \| Premiered: September 25, 2008 Topics: Data Center Management \| Data Centers \| Desktop Management \| Help Desk Management \| Server Virtualization \| Software Virtualization \| Storage Virtualization \| Virtual Machine Monitor \| VMware

	Numara® Track-It! 8 Overview Webinar sponsored by Numara Software WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. Posted: March 28, 2008 \| Premiered: March 1, 2008 Topics: Customer Service \| Email \| Help Desk Management \| Help Desk Software \| Help Desks \| IT Asset Management \| Productivity \| Reporting Software \| User Experience

	Numara® FootPrints Change Management: Solutions for Automating and Managing Change sponsored by Numara Software WEBCAST - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. Posted: March 28, 2008 \| Premiered: March 1, 2008 Topics: Business Process Management \| Change Management \| Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| Sarbanes-Oxley Compliance \| Workflow Software

	Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. Posted: October 10, 2006 \| Premiered: October 18, 2006 Topics: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff

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