WEBCAST - In this webcast you will learn how Mission Critical & Proactive Services helps you improve availability, reduce risk and increase service management.
Posted: December 1, 2008 | Premiered: November 26, 2008


Topics:  IT Service Management | Risk Management | Security

PODCAST - Learn how VMware and HP have teamed up to deliver an adaptive infrastructure that helps you reduce costs, increase agility and be more competitive.
Posted: November 25, 2008 | Premiered: November 25, 2008


Topics:  Business Process Management | ERP | IT Service Management | SOA | Systems Management | Systems Management Services | Systems Management Software | VMware

WEBCAST - This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective.
Posted: October 24, 2008 | Premiered: July 1, 2008


Topics:  Compliance (Systems Operations) | Cost Benefit Analysis | IT Infrastructure | IT Service Management | OS/2 | Patch Management | Policy-Based Network Management | Remote Control Software

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

VIDEOCAST - In this videocast Tim Curran briefly explains the State of IT Distribution today. He also touches on the future of IT Distribution and how coming trends and techniques might effect your company.
Posted: September 24, 2008 | Premiered: June 1, 2008


Topics:  Hardware | IT Industry | IT Management Services | IT Service Management | Software and Information Industry Association

WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  IT Service Management | Remote Support Services | ROI

WEBCAST - In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
Posted: July 2, 2008 | Premiered: July 1, 2008


Topics:  Best Practices | Business IT Alignment | Change Management | Human Resources Management | IT Service Management | Recruiting Services

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Business IT Alignment | Business Process Management | Configuration Management | Databases | IT Best Practices | IT Service Management | ITIL | Secure Content Management | Service Level Management

WEBCAST - Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues.
Posted: November 28, 2007 | Premiered: December 5, 2007


Topics:  Applications Management | Applications Management Software | IT Service Management | IT Services | Network Monitoring | Network Performance | ROI | TCO

WEBCAST - This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
Posted: November 8, 2007 | Premiered: November 27, 2007


Topics:  Business IT Alignment | Change Management | Handheld Devices | IT Service Management | ITIL | Mobile Device Management | Mobile Workers | Service Level Management | Wireless Applications Software

WEBCAST - Proactive IT management allows organizations to predict IT problems before they put business at risk. Attend this Webcast for insight into technologies and methods that can help your organization evolve from reactive to proactive IT service management.
Posted: July 26, 2007 | Premiered: July 24, 2007


Topics:  IT Asset Management | IT Best Practices | IT Service Management | Risk Assessment | Risk Management

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards