WHITE PAPER - Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Budgeting | Business Intelligence | CEOs | CFOs | Customer Data Management Software | Customer Service | Customer Service Best Practices | Economic Environment | Research and Development | Surveys

WHITE PAPER - This white paper reviews a just-in-time technology to help IT pros defer the ever-increasing cost of the data center: raising the data center floor. Doing so can optimize space, power, and cooling, while also enhancing availability and service levels.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Best Practices | Budgeting | Business Intelligence | CIOs | Cooling Equipment | Data Center Management | IT Infrastructure | IT Service Management | Power Supplies

WHITE PAPER - IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Budgeting | Business Intelligence | Business Intelligence Software | ERP | Reporting Software | Self-Service Applications Software

WHITE PAPER - This paper examines the current dilemma that security auditors face with the bottleneck for Web application deployment.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Application Deployment | Budgeting | Software Development Methodologies | Testing | Web Application Security | Web Development | Web Services

WHITE PAPER - Want to improve energy efficiency and reduce the carbon footprint in your data center? This report reviews the pulse of today's IT shops, providing insight on common topics and approaches so you can improve performance in your own organization.
Posted: September 30, 2008 | Published: September 30, 2008


Topics:  Asset Management Services | Best Practices | Budgeting | Business Processes | Cooling Equipment | Data Center Management | Data Centers | Power Supplies | Server Virtualization | Server Virtualization Software

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software

WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WHITE PAPER - This e-Zine addresses power, space, and cooling issues for the storage environment. Learn how turning your storage green saves money and space for data centers with trapped budgets and limited room.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Budgeting | Cooling Capacity | Data Center Management | Data Centers | Disk Storage Systems | Energy Industries | Power Generation Equipment | Server Virtualization | Storage Management

WHITE PAPER - This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Monitoring | Application Performance Management Software | Budgeting | Business Process Automation | Data Centers | eCommerce | High Availability | IT Infrastructure | Network Monitoring Software | Performance Testing | Service Level Management | SOA

WHITE PAPER - In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  Budgeting | Financial Applications Software | Financial Services Industry | Investments | Outsourcing | Reporting Software | Systems Management

WHITE PAPER - This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Best Practices | Budgeting | Customer Service | Market Trends | Portfolio Management (Finance) | Risk Assessment | Risk Management | Workflow Management Coalition

WHITE PAPER - This paper explores the implications of the emerging economic slowdown for IT and telecom managers and lays out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - The Internet has empowered the enterprise network, but IP-based approaches continue to make compliance an issue. In this white paper learn how an "identity-aware" network, gives enterprises the visibility necessary for audit compliance.
Posted: June 16, 2008 | Published: June 13, 2008


Topics:  Budgeting | Enterprise Architectures | Identity Management | Internet | Network Management | Regulations | Regulatory Compliance | Risk Management

WHITE PAPER - With Oracle and SAP ramping up their efforts to attract small and medium-sized businesses to their enterprise applications, many have wondered: can they deliver successful deployments to smaller customers? With Oracle, the answer is a resounding yes!
Posted: March 18, 2008 | Published: June 1, 2007


Topics:  Budgeting | Business Intelligence Software | Customer Satisfaction | Data Management Software | Investments | Oracle (Product) | ROI | SAP (Product) | Small Businesses | SMBs | User Experience