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	If You Teach a Customer to Fish: The Power of Web Self-Service sponsored by Epicor Software Corporation WHITE PAPER - This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. Posted: November 21, 2008 \| Published: November 21, 2008 Topics: CRM \| CRM Services \| CRM Software \| Customer Self-Service \| Customer Support Software \| ERP \| ERP Software \| SOA \| Web Services \| Web Services Architecture \| Web-Based Self-Service

	Seven Reasons Why SIP Will Improve Your Customer Care Strategy sponsored by Genesys WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: CRM \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Data Management Software \| Hardware \| IVR \| Marketing \| SIP

	Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer? sponsored by Genesys WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: CRM \| CRM Best Practices \| CRM Services \| CTOs \| Customer Service \| Customer Support Software \| Viral Marketing

	The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. sponsored by Portrait Software WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. Posted: September 10, 2008 \| Published: September 10, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| Financial Services \| ROI

	The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction sponsored by Genesys WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. Posted: March 24, 2008 \| Published: March 1, 2008 Topics: Contact Centers \| Contact Management \| CRM Services \| Customer Profiles \| Customer Service \| Surveys \| User Experience

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