WHITE PAPER - This white paper examines the ten common misunderstandings about monitoring and offers suggestions for implementing complete business focused monitoring strategies that can adapt to today's more complex computing environments.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  CMDB | Enterprise | Metrics

WHITE PAPER - This paper explores some of the considerations and pitfalls for purchasing a CMDB tool before taking the final leap and provides a common sense approach to evaluating the direction in which your company is heading.
Posted: August 11, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | ITIL | Mainframe Operating Systems | Purchasing | ROI

WHITE PAPER - The CMDB lays the groundwork for higher-level analytics, which further increases automation and efficiency.
Posted: August 11, 2008 | Published: August 1, 2008


Topics:  Business Intelligence | Business Intelligence Software | CMDB | ERP | ERP Software | SOA

WHITE PAPER - EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
Posted: July 8, 2008 | Published: June 1, 2008


Topics:  Best Practices | CMDB | Configuration Management | IT Management | IT Service Management | ITIL

WHITE PAPER - A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements.
Posted: May 19, 2008 | Published: April 1, 2008


Topics:  Business IT Alignment | Business Service Management | CIOs | CMDB | Configuration Management | Decision Support Systems | Enterprise Systems | IT Service Management | IT Services | Project Management | Risk Management | System Implementation

WHITE PAPER - Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
Posted: May 19, 2008 | Published: March 1, 2008


Topics:  Best Practices | Business IT Alignment | Business Service Management | CMDB | Configuration Management | CRM | Enterprise Systems | ERP | IT Service Management | Service Level Management

WHITE PAPER - ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Portfolio Management | Applications Management Services | Business IT Alignment | Capacity Management | CMDB | Financial Management | IT Service Management | ITIL | Quality of Service | SLA

WHITE PAPER - This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti...
Posted: March 31, 2008 | Published: January 1, 2007


Topics:  CMDB | CRM | Customer Satisfaction | Dashboards | Email | ERP | ITIL | SLA | White Papers | XML

WHITE PAPER - To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Posted: February 27, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Disaster Recovery | ESB | IT Service Management | ITIL | Network Management | Software Maintenance

WHITE PAPER - ITIL is the only comprehensive, non-proprietary framework available for the planning, provisioning and support of IT services.
Posted: February 13, 2008 | Published: August 27, 2007


Topics:  Business IT Alignment | Change Management | CMDB | Configuration Management | Configuration Management Database | Data Center Management | Data Centers | IT Service Management | ITIL | Load Balancing | Network Infrastructure | Productivity

WHITE PAPER - The ability to measure the results of a process and identify weak points is a measure of success with IT. Learn how to recognize and track problems appearing in production to their real root cause so that real process improvement can take place.
Posted: December 6, 2007 | Published: April 2, 2007


Topics:  Business IT Alignment | Business Process Automation | Business Process Management Software | CMDB | Data Center Management | IT Service Management | ITIL | Network Management

WHITE PAPER - Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
Posted: October 9, 2006 | Published: February 1, 2007


Topics:  Business IT Alignment | Business Service Management | Change Management | CMDB | Configuration Management | Enterprise Systems | IT Service Management | ITIL | Service Level Management | Standards