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	Call Center Management: Planning, Scheduling, Historical and Real Time Statistics sponsored by DeskFlex WHITE PAPER - This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. Posted: September 1, 2008 \| Published: August 28, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Help Desks \| Service Level Management \| Staffing

	Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction sponsored by Avaya Inc. WHITE PAPER - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. Posted: June 2, 2008 \| Published: March 3, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Home Offices \| Productivity \| Workforce Management Software

	Go Green and Increase Profitability with Virtual Contact Centers sponsored by Avaya Inc. WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Contact Management Software \| Customer Service \| Home Offices \| Virtual Offices

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