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sponsored by Clear Spider Inc.

WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008

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Topics:  Competition | CRM | Customer Data Management | Customer Satisfaction | Customer Self-Service | Inventory Management | Outsourcing | Sales | Security | Vendors


sponsored by Sage (UK) Limited

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008

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Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors


sponsored by Sage (UK) Limited

WHITE PAPER - This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: August 14, 2008 | Published: August 14, 2008

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Topics:  CRM | Customer Data Management | Customer Service | Enterprise | Lotus Notes | Marketing | Productivity | Sales


sponsored by Extraprise Group, Inc.

WHITE PAPER - This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: August 10, 2008 | Published: January 1, 2004

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Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Email | Marketing


sponsored by CA

WHITE PAPER - This paper discusses CA's commitment to improving the business value of CA Datacom through continued investment to sustain the solution's performance and availability advantages.
Posted: August 6, 2008 | Published: March 1, 2008

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Topics:  Business Performance Management | Customer Data Management | Database Management | OLTP | SOA


sponsored by Actuate Corporation

WHITE PAPER - The power of the CIO is increasing, as is the CIO's ability to command more of the IT budget for enterprise wide initiatives. This paper details some key initiatives for banks as they determine how to allocate their current and future IT budgets.
Posted: July 21, 2008 | Published: November 1, 2007

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Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Security | Financial Management | Information Management | Risk Management


sponsored by Teleformix

WHITE PAPER - This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
Posted: July 11, 2008 | Published: October 1, 2006

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Topics:  Call Center Management | Call Center Software | Customer Data Management | Customer Interaction Services | Customer Service | Health Care Industry | Insurance Industry | Marketing


sponsored by Teleformix

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007

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Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP


sponsored by ZIGZAG Marketing, Inc.

WHITE PAPER - The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role.
Posted: July 10, 2008 | Published: July 1, 2008

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Topics:  Business Intelligence | Customer Data Management | Customer Service | Product Management | Sales | Sales Representatives


sponsored by Symantec Corporation

WHITE PAPER - The 2008 Annual Report reveals the IT GRC maturity profiles, business outcomes, capabilities and practices that are most responsible for influencing and impacting business rewards and risks.
Posted: June 17, 2008 | Published: May 1, 2008

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Topics:  Customer Data Management | Customer Satisfaction | Downtime | IT Governance | IT Managers | Regulatory Compliance | Risk Assessment | Risk Management


sponsored by Symantec Corporation

WHITE PAPER - This value study for Citizens is a result of The Alchemy Solutions Group conducting a Total Operational and Economic Impact (TOEI) analysis.
Posted: June 17, 2008 | Published: December 1, 2007

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Topics:  Customer Data Management | Disaster Recovery | Email Security | Information Security | Network Monitoring | Online Banking Services | Security Management


sponsored by Avaya Inc.

WHITE PAPER - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
Posted: June 2, 2008 | Published: March 1, 2008

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Topics:  Business Intelligence | Customer Data Management | Customer Interaction Services | Customer Service | Routing | SIP | SOA | Web Services


sponsored by IBM

WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: May 14, 2008 | Published: September 1, 2007

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Topics:  Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service Best Practices | Data Centers | Demographic Profiles | Food and Beverage Industry | Retail Channels | Retail Trade Industry | Supply Chains


sponsored by Pitney Bowes Group 1 Software

WHITE PAPER - In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: May 13, 2008 | Published: May 1, 2008

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Topics:  Customer Data Integration | Customer Data Management | Data Management Software | Data Quality | Data Warehouses | Master Data Management | Metadata | SOA | Web Services


sponsored by Pitney Bowes Group 1 Software

WHITE PAPER - This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy.
Posted: May 9, 2008 | Published: January 1, 2008

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Topics:  Customer Data Management | Data Governance | Data Management Software | Data Stewardship | Data Storage | Data Warehouses | ERP Software | Master Data Management | Software Implementation


1 - 15 of 26 Matches

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Special Report
Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM

Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

Today's Top Reports
Most Popular Reports on:
Customer Data Management
2008 Annual Report: IT Governance, Risk and Compliance - Improving Business Results and Mitigating Financial Risk Research Report
sponsored by Symantec Corporation
On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision
sponsored by Sage (UK) Limited
Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability
sponsored by Infosolve Technologies, Inc.

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