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Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008
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This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008
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This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: August 14, 2008 | Published: August 14, 2008
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This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: August 10, 2008 | Published: January 1, 2004
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This paper discusses CA's commitment to improving the business value of CA Datacom through continued investment to sustain the solution's performance and availability advantages.
Posted: August 6, 2008 | Published: March 1, 2008
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The power of the CIO is increasing, as is the CIO's ability to command more of the IT budget for enterprise wide initiatives. This paper details some key initiatives for banks as they determine how to allocate their current and future IT budgets.
Posted: July 21, 2008 | Published: November 1, 2007
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This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
Posted: July 11, 2008 | Published: October 1, 2006
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Read this paper to learn how Teleformix's ECHO digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007
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The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role.
Posted: July 10, 2008 | Published: July 1, 2008
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The 2008 Annual Report reveals the IT GRC maturity profiles, business outcomes, capabilities and practices that are most responsible for influencing and impacting business rewards and risks.
Posted: June 17, 2008 | Published: May 1, 2008
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This value study for Citizens is a result of The Alchemy Solutions Group conducting a Total Operational and Economic Impact (TOEI) analysis.
Posted: June 17, 2008 | Published: December 1, 2007
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Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
Posted: June 2, 2008 | Published: March 1, 2008
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Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: May 14, 2008 | Published: September 1, 2007
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In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: May 13, 2008 | Published: May 1, 2008
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This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy.
Posted: May 9, 2008 | Published: January 1, 2008
Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.