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	Total Support: Achieving Sustainable Business Growth with a Remote Support Solution sponsored by NTR Global WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike. Posted: November 6, 2008 \| Published: November 6, 2008 Topics: Customer Satisfaction \| Customer Self-Service \| eBusiness Services \| ITIL \| Remote Computing \| Remote Network Management \| Remote Support Services \| Remote Users

	Forrester Consulting - Is Mobile WAN Optimization Right For You? sponsored by Riverbed Technology, Inc. WHITE PAPER - Download this paper today and discover the payoff for implementing mobile WAN optimization across your enterprise. Posted: November 3, 2008 \| Published: November 3, 2008 Topics: Collaboration \| Data Centers \| Enterprise Systems \| Mobile Workers \| Remote Computing \| Remote Users \| WAN \| Wi-Fi

	Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money sponsored by ABS Associates, Inc. WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates. Posted: October 30, 2008 \| Published: October 30, 2008 Topics: Customer Satisfaction \| Downtime \| Mobile Device Management \| Mobile Workers \| Remote Access Hardware \| Remote Users \| Scalability Testing \| Telecommuting

	Mobile Virtualization and Remote Access on Windows Mobile Smartphones sponsored by Celio Corp / REDFLY Mobile Companion WHITE PAPER - Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features. Posted: October 30, 2008 \| Published: August 29, 2008 Topics: Mobile CRM \| Mobile Device Management \| Mobile Workers \| Remote Access Hardware \| Remote Office Connectivity \| Remote Users \| Telephones

	Secure Employee Mobility and the Need for Identity Assurance sponsored by RSA, The Security Division of EMC WHITE PAPER - Are you providing secure access to corporate resources for your remote employees? Read this white paper to learn more about secure employee mobility solutions that allow organizations to authenticate and establish user identities before granting acc... Posted: October 17, 2008 \| Published: May 1, 2008 Topics: Access Control \| Authentication \| Data Security \| IPSec VPN \| Remote Access Security \| Remote Users \| SSL VPN \| Telecommuting \| Wireless Security

	The Spirit of Innovation sponsored by AT&T Corp WHITE PAPER - Read what 100 IT and business leaders said about innoviation and IT's role in stimulating creativity in this AT&T-sponsored survey by IDG Research Group. Posted: October 6, 2008 \| Published: October 4, 2008 Topics: Best Practices \| Business Continuity Planning \| Business Processes \| CIOs \| Internet Access \| Productivity \| RFID \| Thought Leaders \| VoIP

	Fixed-Mobile Convergence for High Performance sponsored by AT&T Corp WHITE PAPER - Fixed-mobile convergence promises to bridge the gaps that divide mobile workers from their customers and business associates, while empowering mobile workers with all the information and communication capabilities available back at headquarters. Posted: October 6, 2008 \| Published: October 4, 2008 Topics: Fixed-mobile Convergence \| LAN \| Mobile Device Management \| Mobile Workers \| PBX \| Productivity \| Remote Computing \| Remote Users \| Wireless Computing \| Wireless Networks

	Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support sponsored by NTR Global WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Call Centers \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| ROI \| Technical Support Staff

	Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns sponsored by Fiberlink Communications WHITE PAPER - Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control. Posted: September 9, 2008 \| Published: September 9, 2008 Topics: Employee Monitoring \| LAN \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Remote Computing \| Remote Office Connectivity \| Remote Offices \| Remote Users \| Security \| Software \| VPN

	Distributed Capture Platforms: Reducing Costs, Removing Bottlenecks and Mitigating Risks sponsored by EMC Corporation WHITE PAPER - Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues. Posted: August 21, 2008 \| Published: August 15, 2008 Topics: Business Processes \| Document Management \| Document Management Software \| Financial Services Industry \| Health Care Industry \| Multifunction Peripheral Hardware \| Remote Access Software \| Remote Network Management \| Remote Offices \| Remote Users \| Risk Assessment \| Risk Management \| Virtual Offices

	The Inherent Benefits of SSL-VPNs and Their Complementary Nature to IPSec VPNs: An Overview of SafeWeb's Secure Extranet Appliance - SEA Tsunami sponsored by Safeweb WHITE PAPER - This paper discusses the emergence of SSL-VPNs and explains how SafeWeb's SEA Tsunami delivers simple, secure remote access to internal network resources using just a Web browser. Posted: June 17, 2003 \| Published: June 1, 2003 Topics: Extranets \| IPSec VPN \| Network Security Appliances \| Remote Access Security \| Remote Users \| SSL VPN \| TCO

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