WHITE PAPER - This whitepaper explains how MKS Integrity, a unified platform for application lifecycle management can help QA team to implement a requirements-based testing process.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Change Management | Dashboards | Testing

WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

WHITE PAPER - With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Dashboards | IT Departments | Marketing | Metrics | Sales

WHITE PAPER - The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors.
Posted: August 10, 2008 | Published: February 1, 2008


Topics:  Application Development | Business Intelligence | Dashboards | Interactive Media Applications Software | Spreadsheets | Surveys | Vendors

WHITE PAPER - Is your organization recognizing SharePoint as more than just a document warehouse? Learn how you can quickly and effectively take advantage of SharePoint's advanced functionality. Read the white paper today.
Posted: August 5, 2008 | Published: May 29, 2008


Topics:  Dashboards | Data Entry | Security | SQL | Systems Integration

WHITE PAPER - Configuration assessment lets businesses proactively secure their IT infrastructure and achieve compliance with important industry standards and regulations. Learn why configuration assessment is so important.
Posted: July 29, 2008 | Published: July 1, 2008


Topics:  CobiT | Dashboards | IT Infrastructure | Server Virtualization | Web-Based Self-Service

WHITE PAPER - Discover how to manage the entire IT environment from an IT Dashboard that acts as a ‘single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
Posted: July 28, 2008 | Published: July 29, 2008


Topics:  Dashboards | IT Departments | IT Infrastructure | IT Management | IT Service Management | Server Virtualization | VMware

WHITE PAPER - Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
Posted: July 17, 2008 | Published: April 3, 2008


Topics:  Benefits | Contact Centers | Dashboards | Enterprise | Manufacturing | Marketing | Productivity | Sales

WHITE PAPER - This whitepaper will explore the role of advanced configuration and change management solutions in supporting agile software development. It will also discuss how helping the IT department will help organizations to reach their full potential.
Posted: July 10, 2008 | Published: February 1, 2007


Topics:  Best Practices | Change Management | Communicator (Software) | Compliance Software | Configuration Management | Customer Satisfaction | Dashboards | Enterprise | Regulations | Sarbanes-Oxley Compliance

WHITE PAPER - Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.
Posted: July 10, 2008 | Published: July 10, 2008


Topics:  Auditing (Finance) | CobiT | Configuration Management | Customer Satisfaction | Dashboards | ITIL | SOA | Software Development Tools | Testing

WHITE PAPER - The newest release of Opalis Integration Server version 5.5 continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation.
Posted: June 24, 2008 | Published: April 1, 2008


Topics:  Business Process Management | Dashboards | Data Centers | Enterprise | ITIL | Operational Support Systems | Professional Services Automation Software | SLA

WHITE PAPER - This whitepaper covers two April 2008 announcements by Opalis Software Inc. The first announced the general availability of Opalis Integration Server 5.5 and the second introduced an OEM partnership between Opalis and CA.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Business Process Automation | Dashboards | Data Centers | IT Infrastructure | ITIL | ROI | SLA | Workflow Software

WHITE PAPER - The connected requirements approach ensures that the goals of the business and the needs of the customer are prioritized into requirements that remain persistent during the entire application development lifecycle-from planning through deployment.
Posted: June 10, 2008 | Published: November 1, 2007


Topics:  Application Development | Best Practices | Dashboards | HIPAA | Regulatory Compliance

WHITE PAPER - This white paper explains the characteristics of a "good" require-ment and presents ten steps to better requirements management.
Posted: June 10, 2008 | Published: March 1, 2008


Topics:  Best Practices | Collaboration | Dashboards | Security | Training

WHITE PAPER - Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Business Metrics | Customer Satisfaction | Dashboards | Key Performance Indicators | OLAP