WHITE PAPER - This paper explains the key challenges in managing outsourced and offshore product development programs.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Knowledge Management | Outsourcing | Product Development | Software Development Tools

WHITE PAPER - This summary report explores different market trends with commentary from key respondents as well as WebEx's Knight, an industry expert.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Programming Interfaces | Business Processes | Collaboration | Instant Messaging | Knowledge Management | Software | Software as a Service

WHITE PAPER - This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | CRM | Customer Loyalty | Knowledge Management | Software | VARs

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - This research report looks at learning strategies and the use of e-learning technologies in high-growth companies by focusing on the experiences of six organizations. It also includes an annual benchmarking study on trends in corporate learning practices.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Applications Management | Best Practices | eLearning | eLearning Software | Knowledge Management | LMS | Project Management | Training and Educational Services

WHITE PAPER - An enterprise wide information governance strategy is critical to effective discovery preparedness. This article outlines the new federal rules for discovery and the first steps to achieve enterprise content control.
Posted: June 26, 2008 | Published: February 1, 2008


Topics:  Disaster Planning | Disaster Recovery | Document Management | Electronic Discovery | Executive Management | Information Management | IT Governance | Knowledge Management | Records Management | Strategic Planning

WHITE PAPER - This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: June 18, 2008 | Published: August 1, 2008


Topics:  Business Process Automation Software | Business Process Management | Change Management | ITIL | Knowledge Management | Regulatory Compliance | Systems Management

WHITE PAPER - Newmerix™ Automate! for SAP® is a comprehensive application lifecycle management suite designed to manage strategically the entire lifecycle of change across SAP environments.
Posted: June 5, 2008 | Published: June 1, 2008


Topics:  Application Life-Cycle Management | Best Practices | Change Management | Knowledge Management | SAP (Product) | Software Configuration Management | Software Development Life-Cycles | Software Implementation

WHITE PAPER - Accenture surveyed 162 CIOs in North America and Europe about their IT investments and plans, with a focus on information management strategies and technologies.
Posted: June 3, 2008 | Published: March 1, 2008


Topics:  Data Integration | Knowledge Management

WHITE PAPER - This white paper describes how organizations can address data growth issues through the power of enterprise data management. As a recognized best practice, database archiving has proven effective in managing continued application data growth.
Posted: May 20, 2008 | Published: April 1, 2008


Topics:  Content Archiving | Data Management | Data Storage | Disaster Recovery | Knowledge Management | Records Management | Records Management Software | Tiered Storage

WHITE PAPER - eDiscovery scares organizations, plain and simple, largely due to a lack of well-accepted best practices.
Posted: April 23, 2008 | Published: September 24, 2007


Topics:  Best Practices | Email Archiving | Information Management | Knowledge Management

WHITE PAPER - Rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers.
Posted: April 14, 2008 | Published: November 26, 2007


Topics:  Application Deployment | Business Intelligence | Business Intelligence Software | Collaboration | Dashboards | Knowledge Management | Rich Media Formats

WHITE PAPER - Explore data quality impacts, how data quality relates to business issues, and how to integrate data quality monitoring into operational systems.
Posted: April 7, 2008 | Published: April 1, 2008


Topics:  Business Metrics | Business Process Management | Data Governance | Data Management Software | Data Profiling | Data Quality | Data Warehouse Software | IT Spending | Knowledge Management | Metadata

WHITE PAPER - Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems.
Posted: March 25, 2008 | Published: July 1, 2007


Topics:  Document Management | Document Management Software | Fax Software | Job Scheduling Software | Knowledge Management | Knowledge Management Software | Print Management | Print Management Software | Printers | Printing Utilities

WHITE PAPER - This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM.
Posted: February 28, 2008 | Published: January 1, 2007


Topics:  BPM | Business Operations | Business Processes | Enterprise Architectures | Integration | Knowledge Management | Knowledge Management Software | Model Driven Architecture | Operational Support Systems