WHITE PAPER - The need for a Compliant Records Management Program is evident daily in all industries. This paper outlines a practical path for driving your existing records management practices from sub-standard to stellar, from company-threatening to compliant.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Business Continuity Planning | Content Management | Data Auditing | Data Governance | Records Management | Sarbanes-Oxley Compliance | Staffing

WHITE PAPER - This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
Posted: September 1, 2008 | Published: August 28, 2008


Topics:  Call Center Management | Call Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Help Desks | Service Level Management | Staffing

WHITE PAPER - This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Customer Service | eLearning Software | Employee Monitoring | ROI | Staffing | Training

WHITE PAPER - Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution.
Posted: July 17, 2008 | Published: July 17, 2008


Topics:  Best Practices | Human Resources Software | Recruiters | Recruiting Services | ROI | Staffing

WHITE PAPER - This paper explores the implications of the emerging economic slowdown for IT and telecom managers and lays out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Business Intelligence Software | Data Warehouses | Downtime | IT Infrastructure | Reporting Software | ROI | Staffing | TCO | Training

WHITE PAPER - A solid performance review process is absolutely critical to the ongoing success of your company. This paper will serve as your roadmap for implementing an easier, more effective employee performance review process at your organization.
Posted: February 8, 2008 | Published: January 1, 2007


Topics:  Best Practices | Compensation | Human Resources Software | IT Workforce | Leadership | Management Training | Staffing | Workforce Planning

WHITE PAPER - Small and mid-sized businesses: Learn you can tap into - and manage - the full potential of every employee. Read the free small business eGuide, "Changing the Game: 4 Ways to Unlock Your Employees' Performance Potential."
Posted: February 8, 2008 | Published: January 1, 2007


Topics:  Compensation | Human Resources Software | Leadership | Management Training | Productivity | Staffing | Workforce Planning

WHITE PAPER - This analyst report explains that when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy.
Posted: November 1, 2007 | Published: November 3, 2005


Topics:  Educational Software | eLearning | eLearning Software | Employee Monitoring | Human Resources Service Providers | LMS | Staffing | Training and Educational Services

WHITE PAPER - This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs.
Posted: November 1, 2007 | Published: November 1, 2007


Topics:  eLearning | eLearning Software | Employee Monitoring | Knowledge Management | Sales | Staffing | Training and Educational Services

WHITE PAPER - Technology-based learning enables organizations to reach more employees, improve training and yield positive results over an extended period of time. Learn more about the benefits of e-learning in this whitepaper.
Posted: November 1, 2007 | Published: August 1, 2007


Topics:  Careers | eLearning | eLearning Software | Employee Monitoring | Executive Management | Leadership | Staffing | Training and Educational Services