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	Ten Key Steps to Effective Succession Planning sponsored by Halogen Software WHITE PAPER - Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce. Posted: August 21, 2008 \| Published: August 20, 2008 Topics: Best Practices \| Employee Monitoring \| Human Resources Services \| Performance Testing \| Program Management \| Sales \| Succession Planning \| Workforce Planning

	Compensation Planning Solutions: Building the Business Case sponsored by Workscape WHITE PAPER - Employee compensation represents one of the largest items on the P&L statement. Properly and effectively managing that expense, and achieving even razor-thin marginal improvements, yield compelling benefits in numerous key areas. Posted: June 9, 2008 \| Published: June 1, 2008 Topics: Budgeting \| Business Process Management \| Compensation \| Productivity \| ROI \| Software Implementation \| Succession Planning

	7 Steps to a More Effective Corporate Health Care Program sponsored by Workscape WHITE PAPER - Wellness programs can play a vital role in lowering costs, improving the employee's health, reducing risks, and increasing productivity. Posted: June 9, 2008 \| Published: January 1, 2007 Topics: Business Process Automation \| Cost Benefit Analysis \| Health Care Industry \| Human Resources Services \| Human Resources Software \| Productivity \| Program Management \| Risk Assessment \| Succession Planning

	Competency Management: The Foundation for Talent Mangement sponsored by Plateau System LTD. WHITE PAPER - Be ready for the talent crisis by establishing a baseline set of objective metrics that will help you make the best talent management decisions. Learn how to develop a competency model for your talent management solution, without overwhelming effort. Posted: May 7, 2008 \| Published: January 1, 2006 Topics: Compensation Management \| Performance Management \| Succession Planning

	Succession Planning: The Key to Surviving the Talent Crisis sponsored by Plateau System LTD. WHITE PAPER - By moving succession planning to the forefront of the corporate agenda and taking a proactive approach to leadership and employee development today, organizations are laying a solid foundation for smooth leadership transitions in the future. Posted: March 17, 2008 \| Published: March 13, 2008 Topics: Human Resources Management \| Human Resources Software \| Succession Planning \| Work Environment

	To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. Posted: March 10, 2008 \| Published: March 1, 2008 Topics: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training

	Taleo Research White Paper - The Value of Unified Recruiting + Performance Management sponsored by Taleo WHITE PAPER - This paper explores the value delivered through unified recruiting and performance management. Posted: January 15, 2008 \| Published: January 1, 2008 Topics: Succession Planning

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Special Report

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.

Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.

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