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Customer Reviews Drive Online Satisfaction, Recommendation and Loyalty

ForeSee Results

Online retailers are always on the lookout for ways to improve the online shopping experience and stay ahead of the competition. Adding consumer product reviews is one such way. As part of the analysis of the Spring 2007 edition of the Top 100 Online Retail Satisfaction Index, we delved into the data specific to consumer product reviews to answer pertinent questions.

Tags : customer reviews, reviews, purchase decision, referral, recommendation, customer satisfaction, online retail, e-commerce
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Published:  Jul 20, 2007
Length:  6
Type:  White Paper