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Maximize the Savings of Call Center Multi-Sourcing (While Protecting Service Levels)

Echopass

Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.

Tags : multi-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center, ip contact center, contact center solutions, contact center software
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Published:  Sep 07, 2007
Length:  9
Type:  White Paper