RSS feed Get our RSS feed

News by Topic

Web-Based ACDs and the Multi-Channel Support Center

WebEx Communications

The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.

Tags : remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk
 Email this page
Published:  Dec 14, 2007
Length:  11
Type:  White Paper