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You're Virtually There: Remote Support Best Practices and Benefits

WebEx Communications

As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.

Tags : remote access, remote support, customer service, help desk, productivity, customer satisfaction, webex
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Published:  Dec 14, 2007
Length:  17
Type:  White Paper