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Getting the Most from Your Call Center Investment

Vendor Guru

Today, companies can prosper from a wide range of computer telephony integration (CTI) solutions. CTI is the full integration of voice and data systems. The convergence of computer systems with call center operations adds increased scalability and muscle to existing business operations.

Tags : contact center, call center, call center management, call center improvements, call center productivity, productivity, vendor guru, vendor guru telephony
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Published:  Jan 04, 2008
Length:  11
Type:  White Paper