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ITIL Version 3 and the IT Service Catalog

newScale

Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.

Tags : service, service management, service catalog, newscale, itil, service catalog, service catalogue, itil service catalogue
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Published:  Jan 30, 2008
Length:  8
Type:  White Paper