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The Service Catalog and the CMDB

newScale

Many organizations implementing ITIL as part of their IT Service Management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.

Tags : change management, cmdb, service catalogue, service catalog, service management, itil, newscale, itil
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Published:  Jan 30, 2008
Length:  12
Type:  White Paper