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10 Best Practices for IT Request Management


This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.

Tags : itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
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Published:  Jan 30, 2008
Length:  12
Type:  White Paper