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The IT Service Catalog: Common Pitfalls and How to Avoid Them


This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.

Tags : service catalog, service management, newscale, customer service, itil, v.3, itil v3, itil v.3
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Published:  Jan 30, 2008
Length:  8
Type:  White Paper