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Quick Guide to Driving Business Value from ITIL Initiatives

By: Bomgar

Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.

Tags : service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil
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Published:  Mar 04, 2008
Length:  3
Type:  White Paper