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Contact Center Services: Testing & Monitoring Solutions

Clarus Systems

Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.

Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
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Published:  Mar 18, 2008
Length:  2
Type:  White Paper