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Realizing the Full Promise of Workforce Management Technology


Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.

Tags : call center management, customer service, workforce management, contact management, iex, contact center, call center
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Published:  May 27, 2008
Length:  9
Type:  White Paper