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IT Asset Management: A Cornerstone for Accelerating ITIL Success

By: CA SM
CA SM

IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.

Tags : ca service management, service management, asset management, it asset management, itil
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Published:  Jun 02, 2008
Length:  16
Type:  White Paper