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ITIL version 3: What It Means and How IBM Can Help


For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.

Tags : ibm, ibm mi, ibm grm, itil, service management, it management
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Published:  Aug 21, 2008
Length:  16
Type:  White Paper