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Client Management: A Maturity Framework

CA ITAM

Robin Bloor addresses the business value to be derived by evaluating key client management processes such as asset management, service management, change management, security and integration/automation against four maturity levels. Read this white paper to learn how to align your people, processes and technology to elevate the maturity of your client management.

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Published:  Sep 09, 2008
Length:  23
Type:  White Paper