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Enhance quality & increase loyalty through proactive management of each customer's experience


This white paper explains the IBM Tivoli® Netcool® customer experience management solution which offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers.

Tags : ibm, tivoli netcool, enterprise customers
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Published:  Jan 22, 2009
Length:  6
Type:  White Paper