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ITIL v3: Managing Application and Infrastructure Changes

Tideway Systems

IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.

Tags : service management, itil, change management, configuration management, knowledge management, service strategy, service design, tideway
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Published:  Dec 11, 2007
Length:  12
Type:  White Paper