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Differentiation Through Service Excellence: Driving Customer Loyalty and Service Profitability.

SAP Inc.

Consider five key service process platforms that are shaping the future – as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.

Tags : sap, customer service, it strategy, customer expectations
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Published:  Jun 16, 2009
Length:  14
Type:  White Paper