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How Virgin Mobile USA Used an Online Community to Connect with the Ever Changing Consumer

Vision Critical

When times get tough, people re examine old habits and brand loyalties. Consumers are more conscious about spending their hard earned money and their tastes shift dramatically as they cut back. Virgin Mobile USA was able to see exactly how their consumers were changing during the economic downturn by surveying their online community of customers. The panel brings together hundreds of customers to interact with the organization on a variety of issues. The results were so interesting that both Forbes Magazine and the Chicago Tribune wrote an article about the findings.

Tags : virgin, mobile, online community, customer voice, customer data, crm, cost savings, vision critical
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Published:  Jun 23, 2009
Length:  1
Type:  White Paper