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Knowledge Management: The Power of Leveraging Information


Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must-have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible.

Tags : knowledge management, information management, knowledge base, product information management, pim, product knowledge, customer service, customer support
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Published:  Aug 21, 2009
Length:  5
Type:  White Paper