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Measuring The Value of IT Service Management, EMA Whitepaper


The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM). To this end, the paper explains why IT must become a strategic asset - and precisely how IT can become strategic. In a step-wise fashion, this paper offers solutions for IT organizations at all maturity levels.

Tags : avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model
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Published:  Jan 12, 2009
Length:  25
Type:  White Paper