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ITIL: Theory into Practice


Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance. This white paper, first published by Touchpaper (now part of Avocent's LANDesk division), aims to assist today's Chief Information or Technology Officer with a number of critical issues pertaining to ITIL.

Tags : itil, avocent, landesk, lifecycle, configuration management database, cmdb, it infrastructure library, kpi
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Published:  Apr 06, 2009
Length:  7
Type:  White Paper