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Tom Davenport Study: Linking decisions and information for organizational performance


This report describes a study of attempts by organizations to improve decision-making through the use of information, among other interventions. I spoke with 31 managers in 26 organizations about specific initiatives their organizations had undertaken to improve decisions or decision processes. In each interview I asked about why the initiative had been undertaken, how the decision process varied before and after the intervention, and what steps were taken to provide the decision process and decision-makers with better or more trusted information.

Tags : ibm, organizational performance, business information systems, decision making, automating process, process efficiency, leveraging info
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Published:  Nov 17, 2009
Length:  17
Type:  White Paper