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The Missing Component in Manufacturing Performance Improvement

Senn Delaney

To the casual observer, aircraft manufacturer Airbus UK and pharmaceutical giant GlaxoSmithKline (GSK) wouldn't appear to share a lot of common ground. Some would say that the worlds of building airplanes and producing the next blockbuster wonder-drug are light years apart. A closer look shows that these two organizations are more similar than one might initially think. Both shared a common goal of driving out costs while not sacrificing quality. As a means to achieve that goal, they initially implemented lean-manufacturing processes. However, they became increasingly frustrated when sustainable results were slow to develop. The inescapable conclusion was that a component was missing, one that addressed the human element of the equation.

Tags : senn delaney, gsk, customer focused, brand management, customer-centric, employee management, employee engagement, other
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Published:  Oct 22, 2009
Length:  8
Type:  White Paper