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Analyst Report: The Economic Necessity of Customer Service


Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?

Tags : atg, live help, click to call, smartphone, click to chat, customer service, callbacks, e-commerce solutions
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Published:  Feb 04, 2010
Length:  12
Type:  White Paper