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The Evolution of IT Operations

ASG Software Solutions

As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.

Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
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Published:  Jun 08, 2008
Length:  8
Type:  White Paper