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Secrets to BSM Success: End-to-End Visibility and Customer Focus

ASG Software Solutions

There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't? This white paper examines BSM essentials that are often overlooked but nevertheless must be present for IT to deliver business value.

Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
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Published:  Feb 23, 2010
Length:  12
Type:  White Paper