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Delivering via Customer Service via the Contact Center and the Web

Microsoft Dynamics CRM

Covering All Points of Attack. For the providers of service, a mastery of service information available to all stakeholders, whether internal or external, on all delivery channels and platforms, can greatly influence the efficiency with which customer requests for service met, ultimately resulting in higher services margins (24% for Best-in-Class versus 13% for all others) coupled with significantly higher levels of customer satisfaction.

Tags : microsoft dynamic crm, service delivery, contact center, customer satisfaction, customer relationship management
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Published:  Mar 11, 2010
Length:  32
Type:  White Paper