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An Opportunistic Entry Point into IT Process Automation


As IT departments work to transition from "firefighting mode" to becoming more proactive and responsive, a key step along the path is to implement labor-saving automation tools that allow more tasks to be done more rapidly, using fewer resources and with greater predictability and reliability.

Tags : it management, productivity, project management, service management, groupware workflow, business process automation, bpa, it automation
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Published:  Feb 12, 2007
Length:  11
Type:  White Paper