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Improving First-Call Resolution with Team Collaboration Technology

Citrix Online

This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.

Tags : citrix gotoassist, corporate remote support, customer service, loyalty rentention, desktop management, manager monitoring, webinars & web conferencing
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Published:  Jun 09, 2010
Length:  9
Type:  White Paper