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Hosted Contact Center Solutions - Setting the Record Straight

Interactive Intelligence

With their minimal up-front costs, quick deployments, favorable ROI and a "try before you buy" approach, hosted solutions like Communications as a Service (CaaS) and Software as a Service (SaaS) are steadily gaining ground. Unfortunately, misperceptions continue to hinder a more widespread adoption of such solutions. DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.

Tags : interactive intelligence, contact center solution, customer satisfaction, communications as a service, caas, sip, hosting, tco
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Published:  Jul 21, 2010
Length:  9
Type:  White Paper